SHIPPING POLICY
There are times when Dewberry Ridge will experience some unique challenges that can lead to delays in processing, fulfilling and delivering orders. These challenges include:
- Delays in delivery of merchandise and supplies to our shop
- Changes to our operations in order to comply with local regulations and to ensure the safety of our employees and customers
- Weather
Our objective is to safely provide the highest level of customer service and satisfaction possible. However, we are unable to provide refunds on shipping fees associated with delayed deliveries.
Tracking My Package?
The most up to date delivery information on your package is available to you at any time using the tracking number you received. We do not have any additional information beyond what is found on these tracking websites.
You will be emailed your purchase tracking number when you order is shipped. It will include the shipper and the tracking number.
Dewberry Ridge is not responsible for incomplete or inaccurate delivery address information provided when an order is placed.
Free Shipping
Dewberry offers free shipping for selected merchandise within the Contiguous USA (lower 48 states).
The type of service and the carrier will be selected by Dewberry Ridge. Typical delivery times are 4-14 business days or as otherwise stated.
Please note that items with a shipping length 48" or greater are subject to a surcharge imposed by the major carriers, regardless of the shipping method selected.
Expedited Shipping.
Most of our orders are processed and shipped out in accordance with their published shipping interval. If you need your order quicker than normal you can choose an expedited shipping option at check out to ensure that your order is processed and shipped as quickly as possible.
Our other shipping options do not have a guaranteed delivery date. This particularly applies to Priority Mail options. USPS does not offer a shipping guarantee on Priority Mail. Most places in the continental U.S. are 3 to 7 business days with Priority Mail, however it can take longer. If you are concerned about meeting a deadline with your order, please call us at 636-583-8112 and we will be happy to help.
UPS
UPS Ground Economy is a cost-efficient shipping option for residential delivery. Typical delivery times are 4-14 business days once the order is shipped. Package tracking is available at fedex.com
International Shipping
Dewberry Ridge offers international shipping options that include US Postal Service (USPS) and Global Post. Duties, taxes and custom fees are the responsibility of our customer.
What Should I Do if I Have Problems with My Order?
Missing/Incorrect Items
- Please open all boxed items to ensure that they are correct and that there are no missing or incorrect parts.
- If a small item is "missing" - check all packing materials or the sides of the boxes as we will tape small items to the inside of a box so they are not misplaced.
- Depending on what you ordered, there is also the possibility that not all boxes have arrived or that an item is on backorder.
- If you note a problem with your order - missing items, duplicate items, wrong items, etc. please contact us immediately at 636-583-8112.
- Incorrect items or missing parts reported after five business days from date of delivery will not be replaced.
Damage
When you receive our shipment, immediately examine the contents to determine safe arrival. You need to do this within 5 days of receiving your order; a delay beyond this time period may limit or eliminate a claim process. Protect yourself - inspect. If you note damage, you need to take the following steps:
- Maintain all shipping boxes and materials; these may need to be examined by the shipping company and returned to the shipping company. Failure to maintain the packing materials can impact how a claim will be handled.
- Take pictures of the box(es) and damage on the item. Email the pictures along with your contact information and order number to donna@dewberryridge.com.
- We will contact you via either phone or email to resolve the damage to your order as quickly as possible.
- Incorrect items, missing parts or damage reported after five business days from date of delivery will not be replaced.
