Returns/Refunds/Exchanges

Returns Policy

No Hassle Return Policy

Dewberry Ridge accepts returns/exchanges on most new and unassembled items within 30 days of delivery for a full refund or exchange. Some exceptions* apply.

Please contact us by email at donna@dewberryridge.com or via phone at 636-583-8112 to request a return.
Customer is responsible for all return shipping fees, except on damaged or defective items.
We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
Returns must include all original parts, packing materials and be in like-new condition in order to qualify for a full product refund.
Unless returned due to damage or defect, returned items that cannot be sold as new will not receive a full product refund.
If your original order qualified for free shipping, we will calculate the original cost for shipping your returned item(s) and deduct this amount from your refund.
Allow up to 15 business days for your return or exchange to be processed.
Refunds or Replacement orders are not available in the case of incomplete or inaccurate delivery address information.