No Hassle Return Policy
Dewberry Ridge accepts returns/exchanges on most new and unassembled items within 30 days of delivery for a full refund or exchange. Some exceptions* apply.
- Please contact us by email at email@example.com or via phone at 636-583-8112 to request a return.
- Customer is responsible for all return shipping fees, except on damaged or defective items.
- We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
- Returns must include all original parts, packing materials and be in like-new condition in order to qualify for a full product refund.
- Unless returned due to damage or defect, returned items that cannot be sold as new will not receive a full product refund.
- If your original order qualified for free shipping, we will calculate the original cost for shipping your returned item(s) and deduct this amount from your refund.
- Allow up to 15 business days for your return or exchange to be processed.
- Refunds or Replacement orders are not available in the case of incomplete or inaccurate delivery address information.
- Books, DVDs and Magazines
- Items that have been assembled
- Special Order Products
- Wholesale Orders
- Education Discount Orders